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PRIVACY POLICY


GENERAL INFORMATION

  1. Saudawala is a wholly owned subsidiary of Saudawala Pvt. Ltd. and manages the website www.saudawala.com.
  2. Saudawala respects the privacy of its users and is committed to protect them in all respects.
  3. With a view to offer the most enriching and holistic internet experience to its users Saudawala displays a vast repository of discounts, deals, offers and promotions offered and provided by retailers and service providers on their products and services.
  4. The information about the user as collected by Saudawala is: (i) information supplied by users and (ii) information automatically tracked while navigation (Information). By using the Saudawala website or its services, you consent to collection, storage, and use of the personal information that you provide (including any changes thereto as provided by you) for any of the services that we offer.
  5. Users acknowledge that all discussion for ratings, reviews, comments, bulletin board service, chat rooms and/or other messages or communication facilities (collectively "Communities") are public and not private communications, and that, therefore, others may read User communications without their knowledge.Saudawala does not control or endorse the content, messages or information found in any Community, and, therefore, Saudawala specifically disclaims any liability concerning the Communities and any actions resulting from Users participation in any Community, including any objectionable content. Generally, any communication which User posts on the Website (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential. If particular web pages permit the submission of communications that will be treated by Saudawala as confidential, that fact will be stated on those pages.
  6. By posting comments, messages or other information on the Website, User grants Saudawala the right to use such comments, messages or information for promotions, advertising, market research or any other lawful purpose.
  7. By posting communications on or through this Website, Users shall be deemed to have granted to Saudawala a royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display the communication alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sublicense such rights through multiple tiers of sub-licensees.

USER INFORMATION

Personally Identifiable Information
  1. To avail certain information, sites / services on our websites, users are required to provide certain information for the registration process that may include but not limited to: 1) your name, 2) email address, 3) sex, 4) age, 5) PIN code 6) credit card or debit card details 7) medical records and history 8) personal likes, dislikes and preferences 9) biometric information, 10) password etc., and / or your occupation, interests, and the like (collectively,” Identification Activities”). The Information as supplied by the users enables us to improve our sites and provide you the most user-friendly experience.
  2. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity. We use Personally Identifiable Information to provide products and services to you, administer promotions, enhance the operation of the Website, improve our marketing and promotional efforts, analyze Website use, improve our product and service offerings, and to tailor your experience with the Institutions. All required information is service dependent and Saudawala may use the above said user information to, maintain, protect, and improve its services (including advertising services) and for developing new services Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005, any rules made there under or any other law for the time being in force.
Non-Personally Identifiable Information
  1. Non-Personally Identifiable Information ("NPII") is information that does not identify a specific end user. This type of information may include things like the Uniform Resource Locator ("URL") of the website you visited before coming to our Website, the URL of the website you visit after leaving our Website, the type of browser you are using and your Internet Protocol ("IP") address. We, and/or our authorized third party service providers that perform function on our behalf like sending out and distributing our administrative and promotional emails ("Third Party Service Providers") and authorized third party advertisers that provide advertising services to Saudawala ("Third Party Advertisers"), may automatically collect this information when you visit our Website through the use of electronic tools like Cookies and Web beacons or Pixel tags.
  2. We use Non-Personally Identifiable Information to troubleshoot, administer the Website, analyze trends, gather demographic information, comply with applicable law, and cooperate with law enforcement activities. We may also share this information with Third Party Service Providers and Third Party Advertisers to measure the overall effectiveness of our online advertising, content, and programming.

THIRD PARTY CONTENT

  1. Saudawala, similar to an Internet Service Provider, is a distributor (and not a publisher) of content supplied by third parties and Users. Accordingly, Saudawala has no more editorial control over such content than does a public library, bookstore or newsstand. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, or any other Users are those of the respective author(s) or distributors) and not of Saudawala. Neither Saudawala nor any third-party provider of information guarantees the accuracy, completeness, or usefulness of any content, nor its merchantability or fitness for any particular purpose. In many instances, the content available through this Website represents the opinions and judgments of the respective information provider, User, or other user not under contract with Saudawala. Saudawala neither endorses nor is responsible for the accuracy or reliability of any opinion, advice, or statement made on the Website by anyone other than authorized Saudawala employee, spokespersons while acting in official capacities. Under no circumstances will Saudawala be liable for any loss or damage caused by User's reliance on information obtained through the Website. It is the responsibility of User to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, etc., or other content available through the Website. The Website contains links to third party Web sites maintained by other content providers. These links are provided solely as a convenience to you and not as an endorsement by Saudawala of the contents on such third-party sites and Saudawala hereby expressly disclaims any representations regarding the content or accuracy of materials on such third-party Web sites. If User decides to access linked third-party Web sites, User does so at its own risk.

INFORMATION SHARING

  1. Saudawala shares the sensitive personal information to any third party without obtaining the prior consent of the User in the following limited circumstances: When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations. Saudawala proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

MEMBER REGISTRATION

  1. If you choose to become a registered member of www.saudawala.com you must provide your name, address, telephone or cell phone number, e-mail address, a unique login name, password, and password validation, and a password hint to help you remember your password. This information is collected on the registration form for several reasons including but not limited to the following:
    • Personal identification purposes
    • Completing purchases
    • Allowing us to contact you for customer service purposes
    • If necessary, customizing the content of this Website to strive to meet your specific needs
    • For making product or other improvements to our site
  2. In addition, we need your e-mail address and mobile number to confirm your new member registration and for transaction you conduct on our site. As a registered member of this Website, you will be entitled to savings and benefits on deals including, but not limited to restaurants, hotels, holiday packages, apparels, medical, wellness, astrology etc. You could, in addition, look forward to receiving by e-mail, SMS or whatsapp monthly newsletters, daily promotions offering special deals, updates for new services, and other noteworthy items. However, you may choose at any time to no longer receive these types of e-mail, SMS or whatsapp messages.

PERSONALIZED SERVICES

  1. From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the information you provide to facilitate the service requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such information to assist us in making the site the better and easier to use.

DATA SECURITY

  1. We take reasonable steps to maintain the security of the Personally Identifiable Information that we collect, including limiting the number of people who have physical access to our database servers, as well as installing electronic security systems that guard against unauthorized access.
  2. However, as effective as our security measures are, no security system is impenetrable. Accordingly, we cannot ensure or warrant the security of any information that you transmit to us, so you do so at your own risk. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. However, the internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

INDEMNIFICATION/RELEASE

  1. You agree to defend, indemnify and hold harmless Saudawala, its subsidiaries and affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including, without limitation, attorneys’ fees, arising out of, related to, or in connection with any of the following: (a) any services availed by you through the Site or any additional products or services purchased or obtained by you from the Institutions/Merchants; (b) any User Content submitted or posted by you, in connection with the Site, or any use of the Site in violation of these Terms of Use or (c) fraud you commit or your intentional misconduct or gross negligence.
  2. You are solely responsible for your interactions with Institutions/Merchants and other users of the Site. To the extent permitted under applicable laws, you hereby release Saudawala from any and all claims or liability related to any product or service of a Institutions/Merchant, regardless of whether such product or service is available through the Site. In case the Merchant denies the deal on any product or service, or the product or service is found to be sub-standard, or the merchant wraps up his enterprise, or any other dispute arises between the Merchant and the User, Saudawala cannot be held liable

GRIEVANCE REDRESSAL

  1. Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to info[at]saudawala[dot]com

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