Warning! This website may not work properly as Javascript is not supported or disabled on your browser. Saudawala: Terms & Conditions


About the Site

  1. "Saudawala" provides an interactive online service owned and operated by Saudawala Pvt. Ltd registered under Indian Companies Act, 1956.
  2. The Site www.saudawala.com is a platform through which certain Institutions/Merchants make available goods, services or experiences and the coupons, promotional codes regarding the goods or services are being provided by Saudawala.
  3. Institutions/Merchants are the sellers and are solely responsible to you for the care and quality of the goods and services provided. They are further bound to provide goods or service as per the respective agreements with Saudawala, and ensure that the quality of the good or service is not compromised with.

User Agreement

  1. These terms of use (Terms) constitute a legally binding agreement between you and the Company regarding your use of the web site i.e. www.saudawala.com (“Saudawala”) and it’s mobile applications offered by the company including but not limited to delivery of content via the Site, any mobile or internet connected device or through print medium, or otherwise (the "the Service"). By accessing the Site or Service and/or by clicking "I agree", you agree voluntarily to be bound by these Terms. “User” or “You” means any person who access or avail this site of the Company for the purpose of hosting, publishing, sharing, transacting, displaying or uploading information or views and includes other persons jointly participating in using the site / application of the Company.
  2. You hereby represent and warrant to the Company that you are at least eighteen (18) years of age or above and are capable of entering, performing and adhering to these Terms and that you agree to be bound by the following terms and conditions.
  3. While individuals under the age of 18 may utilize Saudawala services, they shall do so only with the involvement & guidance of their parents and / or legal guardians, under such Parent /Legal guardian’s registered account, if any.
  4. You are responsible for checking these Terms of Use periodically to remain in compliance with these terms. Your use of this Site after any amendment to the Terms of Use shall constitute your acceptance of these terms and you also agree to be bound by any such changes/revisions.

Purchase and Redemption of Coupons

  1. Saudawala provides an opportunity to its Users and Members to avail value deals from a number of Institutions/Merchants for all goods and services available on the Site. Saudawala has an association with Institutions/Merchants, who provide goods and services at discounted prices by issue of coupons that can be redeemed up to a certain validity period from outlets of the Institutions / Merchants. In order to purchase Coupons, the User would be required to create an account on the site of Saudawala. This is required so we can provide you with easy access to print your orders, view your past purchases and modify your preferences. By placing an order on the Site, you make an offer to us to purchase Coupons for buying / availing specific products and/or services which you have selected based on Saudawala’ standard terms and conditions, institution-specific restrictions and on these Terms of Use. All coupons are promotional coupons and shall be subject to the Standard Terms and Conditions and Specific Terms and Conditions. Coupons are issued on behalf of the Institutions/Merchants and only such Institutions/Merchants, to the exclusion of Saudawala, shall be responsible for any and all injuries, illnesses, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Institution/Merchants or which arises out of the goods and/or services provided by the Institutions/Merchants, as well as for any unclaimed property liability arising from unredeemed Coupons.
  2. The vouchers/coupons/sample codes or the like, once sold will not be returned for any reason, whatsoever. In case the Merchant shuts down his business after the sale of the coupons, only in that case the User is free to choose another deal of a similar value, but the money shall not be returned.
  3. Under no circumstances can a User hold Saudawala liable for any act done by the merchant / institution.

Your Account

  1. Members:
    • You may only create and hold one account on the Site for your personal use and must register including but not limited to, by use of a credit card/debit card, net banking, paytm, buddy, paypal, etc, in accordance to the required subscription. You are responsible for updating and correcting information you have submitted to create or maintain your account. As part of your account settings, you have the option to: (a) save, edit or delete your personal information; and (b) opt-out of persistent login. You understand and agree that Saudawala shall have no responsibility for any incident arising out of, or related to, your account settings. You must safeguard your password and supervise the use of your account. You are solely responsible for maintaining the security of your account and maintaining settings that reflect your preferences. We will assume that anyone using the Site or transacting through your account is you. You agree that you are solely responsible for any activity that occurs under your account.
    • Membership will valid to one person only. It is non-transferable
    • Membership discount cannot be clubbed with any other offer
  2. Membership Card:
    • The use of the Saudawala membership card is governed by and constitutes acceptance of terms and conditions set by Saudawala.
    • Saudawala reserves the right to amend and / or cancel the membership card at its sole discretion without prior notices.
    • The Membership card is the property of Saudawala and must be returned upon request.
    • It is mandatory to present the Membership Card at partner outlets reception before availing service or buying products.
    • Membership card cannot be replaced when lost or damaged.
    • Membership card cannot be redeemed for cash.
  3. Member cannot hold Saudawala liable for any misunderstanding or refusal of deal / discount by the Merchant.
  4. In case of dispute the decision of Saudawala will be final.

Access to the Site

  1. Saudawala retains the right, at our sole discretion, to deny service or use of the Site or an account to anyone at any time and for any reason. While we use reasonable efforts to keep the Site and your account accessible, the Site and/or your account may be unavailable from time to time. You understand and agree that there may be interruptions in service or events, Site access or access to your account due to circumstances both within our control (e.g., routine maintenance) and outside of our control.
  2. All interactions on the Site must comply with these Terms of Use. To the extent your conduct, in our sole discretion, restricts or inhibits any other user from using or enjoying any part of the Site, we may limit or terminate your privileges on the Site and seek other remedies, including, without limitation, cancellation of your account or forfeiture of any forms of unredeemed value in your account.

Your Conduct

  1. The following activities are prohibited on the Site and constitute violations of these Terms of Use:

    Submitting any content to the Site that:
    • Violates applicable laws (including, without limitation, but not limited to intellectual property laws, laws relating to rights of privacy and rights of publicity and laws related to defamation)
    • Contains personal information, except when we expressly ask you to provide such information;
    • Contains viruses or malware;
    • Offers unauthorized downloads of any copyrighted, confidential or private information;
    • Has the effect of impersonating others;
    • Contains messages by non-spokesperson employees of Saudawala purporting to speak on behalf of Saudawala or provides confidential information concerning Saudawala;
    • Contains chain letters of any kind;
    • Is purposely inaccurate, commits fraud or falsifies information in connection with your Saudawala account or to create multiple Saudawala accounts;
    • Is protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.

    Attempting to do or actually doing any of the following:
    • Accessing data not intended for you, such as logging into a server or an account which you are not authorized to access;
    • Scanning or monitoring the Site for data gathering purposes in an effort to track sales, usage, aggregate offering information, pricing information or similar data;
    • Scanning or testing the security or configuration of the Site or breaching security or authentication measures;
    • Interfering with service to any user in any manner, including, without limitation, by means of submitting a virus to the Site or attempting to overload, “flood,” “spam,” “mail bomb” or “crash” the Site.

    Using any of the following:
    • Frames, framing techniques or framing technology to enclose any content included on the Site without our express written permission;
    • Any Site content, including without limitation User Content (defined below), in any meta tags or any other “hidden text” techniques or technologies without our express written permission;
    • The Site or any of its contents to advertise or solicit, for any commercial, political or religious purpose or to compete, directly or indirectly, with Saudawala; or
    • The Site or any of its resources to solicit consumers, Institutions/Merchants or other third-parties to become users or partners of other online or offline services directly or indirectly competitive or potentially competitive with Saudawala, including, without limitation, aggregating current or previously offered deals.
    Collecting any of the following:
    • Content from the Site, including, without limitation, in connection with current or previously offered deals, and featuring such content to consumers in any manner that diverts traffic from the Site without our express written permission; or
    • Personal Information (defined in our Privacy Statement), User Content (defined as below) or content of any consumers or Institutions/Merchants.
    Engaging in any of the following:
    • Tampering or interfering with the proper functioning of any part, page or area of the Site or any functions or services provided by Saudawala;
    • Taking any action that places excessive demand on our services or imposes, or may impose, an unreasonable or disproportionately large load on our servers or other portion of our infrastructure (as determined in our sole discretion);
    • Reselling or repurposing your access to the Site or any purchases made through the Site;
    • Exceeding or attempting to exceed quantity limits when availing the services, or otherwise using any Saudawala account to purchase coupons or sample codes for resale or for speculative, false, fraudulent or any other purpose not expressly permitted by these Terms of Use and the terms of a specific offer on the Site;
    • Accessing, monitoring or copying any content from the Site using any “robot,” “spider,” “scraper” or other automated means or any manual process for any purpose without our express written permission;
    • Violating the restrictions in any robot exclusion headers on the Site or bypassing or circumventing other measures employed to prevent or limit access to the Site;
    • Aggregating any current or previously-offered deals or content or other information from the Site (whether using links or other technical means or physical records associated with purchases made through the Site) with material from other sites or on a secondary site without our express written permission;
    • Deep-linking to any portion of the Site (including, without limitation, the purchase path for any Voucher) without our express written permission;
    • Hyperlinking to the Site from any other website without our initial and ongoing consent
    • Acting illegally or maliciously against the business interests or reputation of Saudawala, our Institutions/Merchants or our services User Content

Additional Clauses

  1. The Site may provide registered users and visitors various opportunities to submit or post reviews, opinions, advice, ratings, discussions, comments, messages, survey responses and other communications, as well as files, images, photographs, video, sound recordings, musical works, and any other content or material submitted or posted to the Site (collectively, "User Content") through forums, bulletin boards, discussion groups, chat rooms, surveys, blogs or other communication facilities that may be offered on, through, or in connection with the Site from time to time. You may or may not have an Saudawala account to submit User Content.
  2. If you contribute any User Content, you will not upload, post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right.
  3. Saudawala does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked.
  4. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission.
  5. In addition, if you contribute any User Content, you represent and warrant that:
    • you are the creator of the User Content;
    • if you are acting on behalf of the creator, that you have (i) express, advance authority from the creator to submit or post the User Content, and that they have waived any moral rights in such User Content, and (ii) all rights necessary to grant the licenses and grants in these Terms of Use. You further represent and warrant (or, if you are acting on behalf of the creator of the User Content, you have ensured that the creator represents and warrants) that the use and sharing of the User Content for the purposes you have selected will not violate or infringe any copyrights, trademarks or any other intellectual property rights or rights of third parties, including, without limitation, the rights of publicity or privacy.
    • You represent and warrant that you will not upload, post, transmit or otherwise make available User Content that is unlawful, harmful, tortious, threatening, abusive, harassing, hateful, racist, infringing, pornographic, obscene, violent, misleading, defamatory or libelous, invasive of the privacy of another person or violative of any third-party rights; and that you will not upload, post, transmit, or otherwise make available User Content that contains any material that harbors viruses or any other computer codes, files or programs designed to interrupt, destroy or limit the functionality of any software or computer equipment.
    • Saudawala shall have the sole and absolute right, but not the obligation, to review, edit, post, refuse to post, remove, monitor the User Content and disclose the User Content and the circumstances surrounding its transmission to any third-party, at any time, for any reason, including, without limitation, to determine compliance with these Terms of Use and any operating rules established by Saudawala, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Saudawala shall have the right to remove any material from the Communities or any other Saudawala controlled sites, in its sole discretion. Saudawala assumes no liability for any User Content or other information that appears or is removed from the Site or elsewhere. Saudawala has no obligation to use User Content and may not use it at all.


  1. Saudawala reserves the right to suspend / cancel, or discontinue any or all channels, products or service at any time without notice, make modifications and alterations in any or all of the content, products and services contained on the site without prior notice.

Copyright and Trademarks

  1. The Site contains copyrighted material, trademarks, and other proprietary information, including, without limitation, text, software, photos, video, graphics, music and sound, and the entire contents of the Site are protected by copyright, trademark, and other intellectual property laws of the India. Saudawala Pvt. Ltd who is the owner of Saudawala owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. You may not modify, distribute, publish, transmit, publicly display, publicly perform, participate in the transfer or sale, create derivative works or in any way exploit any of the content, in whole or in part. Except as otherwise expressly stated under copyright law, no downloading, copying, redistribution, retransmission, publication or commercial exploitation of the content without the express permission of Saudawala Pvt. Ltd. If downloading, copying, redistribution, retransmission or publication of copyrighted material is permitted, you will make independent attribution and/or make no changes in or deletion of any author attribution, trademark legend or copyright notice. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Any violation of these restrictions may result in a copyright, trademark or other intellectual property right infringement that may subject you to civil and/or criminal penalties.
  2. Other marks on the site not owned by Saudawala Pvt. Ltd. may be under license from the trademark owner thereof, or a prior permission orally or in writing is obtained; in which case such license is for the exclusive benefit and use of Saudawala Pvt. Ltd. unless otherwise stated, or may be the property of their respective owners.

Disclaimer of Warranty

  1. You expressly agree that use of the site is at your sole risk. None, Saudawala., its subsidiaries or affiliates or any of their respective employees, agents, merchants, third-party content providers or licensors or any of their officers, directors, employees or agents, warrant that use of the site will be uninterrupted, secure, virus-free or error free, nor do they make any warranty as to the results that may be obtained from use of the site, or the accuracy, completeness or reliability of:
    • the content on the site, including, without limitation, merchant products, services or other available programs,
    • descriptions of Institutions/Merchant products, services or other available programs,
    • user content provided through the site. The site and all content, user content and other information contained on the site, Institution/Merchant products, services and other available programs accessible or available through the site, are made accessible or available on an “as is” and “as available” basis.
    • To the extent allowed by applicable law, Saudawala hereby disclaims any and all representations, warranties and conditions, whether express, implied, or statutory, as to the operation of the site or the content, user content or other information contained on the site or the Institution/Merchant products, services or other available programs accessible or available through the site, including, without limitation, , those of title, non-infringement, non-interference, merchantability, suitability and fitness for a particular purpose, as well as warranties implied from a course of performance or course of dealing.

Limitation of Liability

  1. In no event shall Saudawala, its subsidiaries or affiliates or any of their respective employees, officers, directors, agents, merchants, partners, third-party content providers or licensors, or any of their officers, directors, employees or agents, be liable for any indirect, incidental, special, consequential, lost profit, lost business, or punitive damages arising out of, related to, or in connection with any of the following:
    • your use of the site, the content, user content, including, without limitation, any personal information, and any other information either contained in the site or submitted by you to the site;
    • your inability to use the site;
    • modification or removal of content submitted on the site;
    • the Institution/Merchant products or services and other available programs accessible or available through the site;
    • these terms of use; or
    • any improper use of information you provide to the site, including, without limitation, any personal information. In no event will Saudawala’ liability in connection with an Institution/Merchant product or services and other available programs exceed the amounts paid for the applicable voucher, product or service.
    • Total aggregate liability arising out of, related to, or in connection with (a)-(f) above shall not exceed the amounts paid by you during the six months preceding the bringing of any claim. You agree that any cause of action arising out of, related to, or in connection with (a)-(f) above must commence within 6 months after the cause of action accrues, or the cause of action is permanently barred. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, all or a portion of the above limitation may not apply to you.

Arbitration Clause

  1. Except as specifically stated herein, any dispute or claim between you and Saudawala arising out of, relating in any way to, or in connection with the Terms of Use, the Site or your use of the Site, or any Institution/Merchant products or services offered or distributed through the Site (“Disputes”) shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996. The venue of the arbitration shall be exclusively at New Delhi. The Courts of Delhi/New Delhi exclusively shall have jurisdiction to decide upon the disputes arising between you and Saudawala or any of its subsidiaries or affiliates or any of their respective employees, officers, directors, agents, merchants, partners, third-party content providers or licensors, or any of their officers, directors, employees or agents.


  1. None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between you and Saudawala and you shall have no authority to bind Saudawala in any manner, whatsoever.

Force Majeure

  1. Saudawala Pvt. Ltd shall have no liability to you for any interruption or delay, to access the Site or Mobile apps irrespective of the cause.

Indian Law

  1. The Agreement shall be governed by the Laws of India. The Courts of law at Delhi/New Delhi shall only have exclusive jurisdiction over any disputes arising under this agreement.

Entire Agreement

  1. The Terms of Use, including, without limitation, the incorporated Terms of Sale, Privacy Statement and other terms incorporated by reference, constitute the entire agreement and understanding between you and Saudawala with respect to the subject matter hereof and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between you and Saudawala with respect to such subject matter.

Right to remove inappropriate messages

  1. We reserve the right to remove any messages we deem to be inappropriate, i.e, racist, sexist or threatening. Messages using inappropriate language will also be removed. We do not wish to be censors, but our forums must remain civilized and respect the rights of others.

Limited time to bring your claim

  1. You and Saudawala agree that any cause of action arising out of or related to the Saudawala’s websites or mobile apps, only, must commence within 6 months after the cause of action accrues otherwise such cause of action will be permanently barred.

Effective From

  1. This statement of the Terms of Service is effective from October, 2015 and as updated by us from time to time subject to the notice language contained in the Terms.

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